Privacy Policy

Who we are

WarmCall ("WarmCall", "we", "us") provides an AI voice agent that answers phone calls, qualifies callers, and books appointments on your behalf. This policy explains what data we collect, how we use it, and your choices. Questions: support@warmcallplatform.com.

Information we collect

• Account information — your name, email, and sign-in identity used to create and secure your account.
• Content you provide — phone numbers, contact lists, scripts, and agent settings you upload or enter.
• Call data — recordings, transcripts, and outcomes of calls placed or received by your agent, used to operate the service and show you results.
• Google account data — if you connect Google Calendar, we access your calendar to read your availability and to create booking events for confirmed appointments. We do not access any other Google data.

How we use information

We use the information above only to provide and improve the WarmCall service — answering and placing calls, qualifying callers, checking availability, and booking appointments on your connected calendar. We do not sell your data, and we do not use it for advertising.

Google API Services — Limited Use disclosure

WarmCall's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, data obtained through Google Calendar is used solely to provide and improve the appointment-booking features you enable. This data is never used for advertising, is never sold or transferred to third parties except as needed to provide the service, and is not read by humans except (a) with your explicit consent, (b) for security purposes, (c) to comply with applicable law, or (d) as necessary for internal operations where the data has been aggregated and anonymized.

Service providers

We rely on trusted providers to run WarmCall — including Google (Calendar), Vapi and Twilio (voice/telephony), and Clerk (authentication). They process data only to provide their part of the service and under their own security obligations.

How we protect your data

All traffic between you, WarmCall, and Google is encrypted in transit using HTTPS/TLS. Data at rest, including our database, is encrypted by our infrastructure providers.

Your Google authorisation is held server-side only. It is never sent to the browser, never included in logs or analytics, and is used solely to call the Google Calendar API on your behalf. Access to production systems is limited to authorised personnel. Each practice's data is separated by tenant, so one customer's calendar and call data are never visible to another.

We do not use Google user data to develop, improve, or train any general-purpose AI or machine-learning model.

Data retention & deletion

You can disconnect Google Calendar at any time from your portal; doing so revokes our access token. You may also revoke access from your Google Account permissions. To request deletion of your account and associated data, email support@warmcallplatform.com. We keep Google Calendar data to the minimum the feature needs: your availability is read at the time of a call and is not copied into long-term storage, and of an appointment we book we retain only the event identifier, so that it can later be updated or cancelled. Disconnecting Google Calendar deletes the stored authorisation immediately. Other data — call recordings, transcripts and outcomes — is retained while your account is active so you can review your own results, and we complete account and data deletion requests within 30 days.

Changes to this policy

We may update this policy as the service evolves. Material changes will be reflected by the "Last updated" date above.